The Firm maintains professional indemnity insurance as required by the current SRA Indemnity Insurance Rules. That insurance is with Zurich International PLC of 3 Minster Court, Mincing Lane, London EC3R 7DD and provides worldwide cover for legal services provided by the Firm.
2. Further Information and Complaints
Our aim is to provide a legal service of the highest quality. If you are dissatisfied with our work, or wish to make a complaint, you should raise it as soon as possible with the partner responsible for the work concerned in the first instance. If your complaint relates to that partner, or remains unresolved after discussion with that partner, you should contact our Client Care Partner, Andrew Titmas. You can access our complaints handling procedure here. We make every effort to deal with and resolve any complaint as quickly as possible.
If you are dealing with us as a private individual or are a very small business, charity, club or trust you may be entitled to ask the Legal Ombudsman to resolve your complaint if you are not satisfied with our handling of your complaint or if your complaint has not been resolved within eight weeks. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the occurrence of the act or omission about which you are complaining (or, if outside of this period, within three years of when you should reasonably have been aware of it). You can check if the Legal Ombudsman is able to assist you by telephoning 0300 555 0333 or you can visit their website at www.legalombudsman.org.uk.
If your concern relates to a bill then you may have the right to apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. Please note that the Legal Ombudsman may decide not to consider any complaint you may have about a bill which has already been referred to the Court for assessment.
3. Interest on Money Held for Clients
Any of your money which we hold for you, for whatever reason, will be held in a bank account, separate from our own money, in accordance with the SRA Accounts Rules. We will account to you for interest on this money in accordance with the current SRA Accounts Rules.
4. Solicitors Regulation Authority
The Firm is regulated and authorised by the Solicitors Regulation Authority (SRA) and governed by the SRA Handbook (http://www.sra.org.uk/solicitors/handbook/intro/content.page).
The Law Society of England and Wales is the designated professional body for the purposes of the Financial Services and Market Act 2000 (see below) but responsibility for regulation and complaints handling has been separated from the Law Society’s representative function. The SRA is the independent regulatory body and the Legal Ombudsman is the independent complaints handling body.
5. Financial Services and Markets Act 2000
This Firm is not authorised under the Financial Services and Markets Act 2000 to provide financial services and products. As we are regulated by the Solicitors Regulation Authority, we can offer or provide certain financial investment services to our clients if incidental to the legal services being provided.
6. Regulatory Information on Costs
The Solicitors Regulatory Authority requires solicitors to provide information on costs associated with certain types of work. We have provided the relevant information in the links below.