Regulatory Information & Complaints
The Firm maintains professional indemnity insurance as required by the current SRA Indemnity Insurance Rules. That insurance is with Aviva Insurance and provides worldwide cover for legal services provided by the Firm.
2. Further Information and Complaints
Our aim is to provide a legal service of the highest quality. If you are dissatisfied with our work, or wish to make a complaint, you should raise it as soon as possible with the partner responsible for the work concerned in the first instance. If your complaint relates to that partner, or remains unresolved after discussion with that partner, you should contact our Client Care Partner, Andrew Titmas. You can access our complaints handling procedure here. We make every effort to deal with and resolve any complaint as quickly as possible.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour?
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
If your concern relates to a bill then you may have the right to apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. Please note that the Legal Ombudsman may decide not to consider any complaint you may have about a bill which has already been referred to the Court for assessment.
3. Interest on Money Held for Clients
Any of your money which we hold for you, for whatever reason, will be held in a bank account, separate from our own money, in accordance with the SRA Accounts Rules. We will account to you for interest on this money in accordance with the current SRA Accounts Rules.
4. Solicitors Regulation Authority
The Firm is regulated and authorised by the Solicitors Regulation Authority (SRA) and governed by the SRA Handbook (http://www.sra.org.uk/solicitors/handbook/intro/content.page).
The Law Society of England and Wales is the designated professional body for the purposes of the Financial Services and Market Act 2000 (see below) but responsibility for regulation and complaints handling has been separated from the Law Society’s representative function. The SRA is the independent regulatory body and the Legal Ombudsman is the independent complaints handling body.
5. Financial Services and Markets Act 2000
This Firm is not authorised under the Financial Services and Markets Act 2000 to provide financial services and products. As we are regulated by the Solicitors Regulation Authority, we can offer or provide certain financial investment services to our clients if incidental to the legal services being provided.
6. Regulatory Information on Costs
The Solicitors Regulatory Authority requires solicitors to provide information on costs associated with certain types of work. We have provided the relevant information in the links below.